Refund policy

Norfolk Wild Returns Policy

If you have the need to consider refunds and returns, we would first off like to say thank you for purchasing from Norfolk Wild! We are sorry if our product did not meet your expectations or even worse it is faulty. Rest assured customer satisfaction is what we are aiming for so keep reading to find out what you need to do next:

Changed your mind? Let’s reel that back in…..

We offer full price refunds 30 days from the date of purchase, however your need to cover the postage costs of sending the product back & we advise that tracking your package.

Returns received after this time frame will be returned to you.

Items marked ‘Final Sale’, or ‘Sale’ are not eligible for a refund.

Items must be unworn, unwashed and unused with the original tags still attached

Once we receive the product refunds will be processed through your original payment method & you will receive notification once this has been completed. Your Bank may take 3-5 business days to process your refund – so all up please allow up to 2 weeks for the full process.

Email info@norfolkwild.com.au with your order number and name then we will send you instructions on how to return your product.

My item is faulty, what do I do?

Apologies for the poor-quality product. We strive to deliver 100% perfect merchandise but sometimes the odd one slips through the net.

Please contact info@norfolkwild.com.au with yourorder number and name and we will respond quickly with instructions on how to return your product.

We will pay for the shipping costs if your item is faulty or a result of our error in you receiving the wrong product.

Need further assistance?

We are always happy to help! As we are a small business and often off the grid fishing please email us rather than calling us, at info@norfolkwild.com.au and we will get back to you as quickly as we can