Last updated: 10 September 2026
This Privacy Policy explains how Norfolk Wild collects, uses and shares personal information when you visit norfolkwild.com.au, place an order, subscribe to our newsletter or contact us.
We collect information directly from you, automatically when you use the website, and through service providers that support our store. You can browse without creating an account, but we need certain details to process and deliver an order or respond to an enquiry.
We use personal information to process payments and orders, arrange delivery, manage returns and customer support, operate customer accounts, display reviews, maintain and improve our website, prevent fraud and meet record-keeping and other legal obligations. Where permitted and consistent with your preferences, we also use it to send Norfolk Wild news and offers, measure advertising and show relevant advertisements.
Our store is hosted on Shopify. We share information with providers where needed to operate the store, process payments, deliver purchases and provide related services. These include Shopify, payment providers, our Addition shipping integration and delivery carriers, and Judge.me for product reviews. Google and Meta services support analytics, advertising and sales-channel functions, subject to the features in use and applicable privacy choices.
Providers handle information under their own privacy policies as well as their arrangements with us. You can read more in Shopify’s Privacy Policy, Google’s Privacy Policy, Meta’s Privacy Policy, Judge.me’s Privacy Policy and Addition’s Privacy Policy.
We may also disclose information where required by law, to respond to lawful requests, or to protect our rights and prevent fraud. Information handled by our international service providers may be stored or processed outside Australia, including in countries where their systems and service providers operate. See their privacy policies for details about international processing and safeguards.
Cookies and similar technologies help the website remember your cart and preferences, support checkout, understand website usage and measure or personalise advertising. Some are necessary for the store to work; others support analytics and marketing. Cookie duration varies by technology and provider.
You can manage cookies through your browser settings and any privacy controls displayed on our website. Blocking necessary cookies may affect cart and checkout functions. You can also manage advertising preferences through your Google and Meta accounts. Restricting cookies or personalised advertising does not mean that you will stop seeing all advertisements.
You can unsubscribe from marketing emails using the unsubscribe link in an email or by contacting us. Essential messages about your orders and customer-service requests may still be sent.
Personal information is held in the systems used to operate our store and manage customer communications. No online transmission or storage method is completely secure. We retain information as needed for the purposes described in this policy, including order support, returns, accounting, legal obligations and resolving disputes. These requirements may mean that some records must be retained after an account or deletion request.
Contact us using the details below to request access to or correction of your personal information, ask about deletion, or raise a privacy concern. We may need to verify your identity before responding. Requests are considered subject to applicable law and any requirements to retain information. Depending on where you live, you may have additional privacy rights, including rights relating to objection, restriction or portability.
Please email us with details of your privacy complaint so we can investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner for information about your options, or the relevant privacy regulator in your country.
We may update this policy when our practices or legal requirements change. The date above shows when this version was last updated.
For privacy questions or requests, contact Norfolk Wild:
Email: info@norfolkwild.com.au
Post: Level 2, 34 Belgrave Street, Manly NSW 2095, Australia.
Sign up below and get 10% off your first order.
